TCI Technologies Blog

Common Tech Support Problems
23 Jun

The 5 Most Common Tech Support Problems We’ve ever Seen

Categories: TCI Tips, IT support

If you have a computer, you’ve probably had a computer problem. The severity of each problem can range from just having a slow computer to the infamous SBBOD (Spinning Beach Ball of Death). No matter what the problem is it can really set you back if you don’t know how to deal with it properly. That’s why we’ve compiled this list of the most common computer problems we’ve seen and what we believe you can do to fix them.

Common Tech Support Problems

(1) It’s not letting me log in.

You’ve just sat down at your desk. You’re focused. You’re ready to get work done. You can’t log in… There are a couple of different reasons why your computer might be denying you access. You may have left “caps lock” on, your account may have been suspended or maybe you have the wrong password. The first and third options are the most common and a little less serious than having your account suspended. So just take a deep breath, check that caps are off and try some passwords that you may have used.

(2) My computers extremely slow.

Again, there are a few things that could be slowing your computer down so we’ll break a few of the most notable ones down for you. Our number one culprit is having a lot of windows and tabs open. The more you have open, the more your computer has to think about and the slower your computer will get. Imagine having someone rapid fire commands to you that you then have to repeat in exact order. It’s hard so don’t put your poor little computer under too much stress. Another option is that you could have a malware problem. If that’s the case you’re going to call an IT professional immediately. If you’re concerned that your computer may have a virus, check out our previous blog on viruses and malware.

(3) The Internet is working at a snails pace.

If your Internet’s acting lethargic then there are two probable causes; one, you’ve got spyware and two, you’ve contracted a virus. Going to disreputable sites (especially the ones you know could harm your computer) will most likely do just that. But, sometimes it’s a little more difficult to discern whether or not a site will upload a virus to your computer or not: such as when you click on a ‘funny’ video link. You wouldn’t go into the Amazon without the proper vaccinations and equipment so don’t go into equally dangerous sites without the proper anti-virus software.

(4) My wireless network is kicking me off!

I can’t tell you how often this used to happen to me at home. If you’re getting kicked off of your wireless router it means that the router is probably overloaded. To reconnect yourself you’re going to have to go through these steps.

(1) Check that your wireless router is securely connected

(2) Connect to the router

(3) Connect to the modem

(4) Connect to your website

(5) My USB device isn't showing up on my computer.

USB devices used to make bringing projects into school a living nightmare. I never knew if the thing was actually going to show up or if I’d get a zero for not being properly prepared. Here are a few steps you can take to get your USB drive up and running.

(1) Try a different USB port

(2) Check if the computer will recognize other USB devices

(3) Check your USB in another computer

(4)  if it’s still not functioning

We hope this guide to solving common tech support problems will help you get your computer running swiftly and smoothly and, as always, if you have any questions please don’t hesitate to call us at 516-484-5151.
Get IT Support Now

Author: Devin Aiken

FREE Mobile Security Checklist

Recent Posts