TCI Technologies Blog

IT support on long island
13 Jun

IT Support on Long Island - Three Reasons Why Local IT Support is Important

Categories: IT support, News

Jobs, jobs, jobs. That’s been the major focus of politics and politician’s for the past couple years (and probably ever since politics was invented (thank you Greece)… I think?). It used to be easy to debate about jobs in America. Where do we want jobs? America! Great, case closed (not much of a debate). But in today’s globalized world that question has a much more convoluted answer as businesses try to find ways to cut costs and boost their profits which often means that they outsource jobs from America to some other country.

That’s why when you have a problem with your laptop, PC, desktop, smartphone or tablet you typically get one of two things; one being that droning, monotonous digital voice that sounds like Siri after she took too much Benadryl and two being the at-times-hard-to-understand accent of a foreign call center employee. Either way, you can find yourself frustrated and left with more questions than answers. Here at TCI we’re here to find those answers, alleviate your IT concerns and help you focus on the more important stuff. Plus we’re local! Listed below are three reasons why we believe you should focus on getting your IT support locally.


1) People You Can Trust

When you first experience a serious problem with your computer it can be a little jarring and, without question, downright frustrating. Then, when you call the call center or get the automated voice that frustration will only escalate. When you hire a local IT firm you don’t have to worry about rising tension or phone scams. Instead, you can schedule a consultation, meet with us face to face and we’ll go through all of the steps necessary to get all of your digital assets back online. And, if you can’t meet with us in our offices you don’t have to worry. Just call us at (516) 484-5151 and we’ll get one of our specialists on the line with you. At TCI our major concern is troubleshooting any IT problems you may be having because we care about you and less time you have to worry about your computer and your network the more time you can invest in your business.

2) We’re Close By

Located in Mineola, New York, TCI is just a short train ride away from Manhattan and a stone’s throw from the rest of Long Island. Being local gives us two advantages; one it’s easy for you to get to us and two, it’s easy for us to get to you. That means if you can’t make it to our office and would prefer not to handle something via phone we can talk about sending one of our specialists to you. From there we’ll take care of the issue at hand, make sure you’re comfortable with the solution and head back to our office where we will follow up with you after an appropriate amount of time. We understand that building relationships is important but we also acknowledge the importance of solving your IT problems effectively and efficiently.

3) Experience

For over a decade TCI has been providing IT services and consulting across the Tri-State area. To put it bluntly, we’re older than Facebook. Over the past 10 years we have performed IT infrastructure installations, (that’s Voice over IP Phone Systems) and Web Design. The world of information technology is one that is ever changing and requires companies to adapt and innovate. That’s why adaptability, innovation and customer satisfaction have become the tenets that TCI swears by. Navigating such a complex IT world can require a helping hand along the way and that’s exactly what we’re here to do. We’ll take our decade of IT experience and utilize that to take care of your IT goals and concerns.

If you have any further questions please do not hesitate to call us at (516) 484-5151 or e-mail us at support@tcitechs.com.

 

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Author: Devin Aiken