The satisfaction rate for chatbots is about 87.5%, which is 2% higher than live chat conversations. Without question, instant communication is the current standard, and chatbots have emerged as indispensable tools, revolutionizing the way businesses interact with customers. These AI-powered conversational programs have rapidly evolved from simple scripted responses to sophisticated virtual assistants capable of…
In an increasingly digital world, the threat of hackers accessing personal information is a constant concern. So, how do hackers hack your information? While we know some common tactics, such as phishing emails and data breaches, they employ lesser-known methods to access sensitive data too. From mobile game apps to infected USB drives, there is…
One thing is sure about the future of work: hybrid work arrangements will be the standard for many companies, from tech to pharmaceuticals to customer service. There are strong reasons why many businesses and workers are pleased about this combination of in-person and remote work, and equally good reasons why many are concerned. However, as more…
Many attribute the massive increase in work from home (WFH) to the COVID-19 pandemic. Though the pandemic forced many businesses to pivot, remote office work has been trending since 2010. Even after business restrictions loosen, WFH is likely to become the new normal.