woman sitting infront of multiple transparent screens with computer code on them

Chatbot Trends You Should Be Talking About

The satisfaction rate for chatbots is about 87.5%, which is 2% higher than live chat conversations. Without question, instant communication is the current standard, and chatbots have emerged as indispensable tools, revolutionizing the way businesses interact with customers. These AI-powered conversational programs have rapidly evolved from simple scripted responses to sophisticated virtual assistants capable of…

Hybrid Work Environment Challenges

Remote/Hybrid Work Environment Challenges and How TCI can help Combat Them

One thing is sure about the future of work: hybrid work arrangements will be the standard for many companies, from tech to pharmaceuticals to customer service.¬†There are strong reasons why many businesses and workers are pleased about this combination of in-person and remote work, and equally good reasons why many are concerned. However, as more…