The satisfaction rate for chatbots is about 87.5%, which is 2% higher than live chat conversations. Without question, instant communication is the current standard, and chatbots have emerged as indispensable tools, revolutionizing the way businesses interact with customers. These AI-powered conversational programs have rapidly evolved from simple scripted responses to sophisticated virtual assistants capable of…
Of the many ways we have all been impacted by the global pandemic, the considerable shift in our working dynamics has been one of the most significant. With the number of remote workers expected to increase by 20% in 2024, it’s clear that the traditional in-office model has forever changed. This creates a great deal…
New year, new cyber threats to industries worldwide. As SMBs become more interconnected and reliant on technology, they become more vulnerable to cyber-attacks. As we enter 2024, business owners must prioritize their commitment to securing their company’s assets. This blog will explore the top ten cyber security threats SMBs will likely encounter in 2024 and…
The emergence of cybercrime-as-a-service (CaaS) has become a chilling reality successfully operating inside the dark web. The dark web is a hidden corner of the internet accessible only through special browser software and has become a marketplace for illicit activities where cybercriminals offer their services to the highest bidder. As businesses increasingly rely on digital…
In today’s fast-paced digital landscape, business owners face many challenges, with cybersecurity being a top concern. As much as sales and production are critical elements in your business plan, so is cybersecurity. Technology continues to evolve, as do the threats that can compromise your company’s sensitive data. A cybersecurity mesh defense strategy is one solution…
We must alert you to a new cybersecurity threat that demands immediate attention. Akira is a new ransomware that poses a significant risk to businesses of all sizes and has targeted multiple sectors, including finance, real estate, manufacturing, and healthcare. It will encrypt your valuable data and demand ransom payments in the millions, or your…
A study released in June 2023 indicated that a successful cyberattack hit 61% of small and medium-sized businesses in 2022, and 39% have lost customer data due to one. In today’s interconnected world, where every facet of our lives seems to rely on technology, the need for robust cybersecurity has never been more critical. Cyber…
There are 1.5 billion Virtual Private Network (VPN) users worldwide. The whole purpose of a Virtual Private Network (VPN) is to make your internet connection private and more secure by encrypting your data and disguising your IP address. This hides users browsing activity, identity, and location, allowing for greater privacy and autonomy. However, with all…
So, what is datafication, you ask? Data has become the life source of many businesses, driving decision-making, innovation, and growth. This technological trend entails converting vast amounts of information into digital form for analysis and application. Although this transformation has fundamentally and positively changed how many businesses function, it also introduces cybersecurity risks that can…
Automation has become the foundation of efficiency and productivity for businesses across various industries. It covers everything from customer service chatbots to inventory management, making operations smoother and faster. However, with great convenience comes great responsibility, especially regarding cybersecurity. One of the negative effects of automation is that businesses may be even more susceptible to…