Despite the proliferation of text messaging, video conferencing and emails, having a reliable business phone system is crucial to smooth operations. You may not even realize that your business’ telecommunications are outdated simply because you’re so used to the way they work. If the following points speak to you, it’s time to upgrade.
How to Tell if you should Upgrade your Business Phone System
1. Callers can’t get in Touch with a Human Being
How incredibly frustrating is it when you call a company and get stuck listening to recording after recording, leaving message after message? If your phone goes straight to voicemail when nobody is available, your customers are just as irritated.
Instead, when a receptionist is not available to take a call, it should be routed to someone else. Nothing alienates prospects and clients more than playing phone tag.
2. It’s Hard to Scale
When your company grows or shrinks, its business phone system must shift with it. Traditional, analog phone systems are far too time-consuming and costly to scale.
3. Maintenance and Repairs Cost Too Much
No matter what type of business phone system you elect to use, it’s sure to run into problems from time to time. That’s just the nature of technology. However, if it costs you more to maintain and repair your current phones than it would to replace them, it’s obviously time to upgrade.
4. You need Additional Features
We’ve come across clients who can’t even hop onto conference calls without assistance due to their outdated phone infrastructure. It’s inconvenient for all parties involved.
5. Your Office is Relocating
One of the best times to install a new business phone system is when your company is moving to a new location. If you take your old phone infrastructure and network with you, you’ll probably face substantial costs to uninstall, transport and reinstall it. Plus, you won’t be able to access it during this process, making it hard for people to reach you. You might as well install a new one.
What to do if you Need an Update
You may have decided that it’s time to upgrade after your business phone system reading the previous points.
If that’s the case, we recommend switching to a shiny, new VoIP (short for Voice over Internet Protocol) phone system. VoIP makes use of broadband internet connection, rather than a traditional landline to complete calls.
By using it, you’ll reap benefits such as:
- Easy scalability
- Routing calls to another phone when an employee isn’t available
- Conference call capability, among other convenient features
- Simple and inexpensive to transport
At TCI Technologies, we use Allworx VoIP phones and almost never run into issues. On the rare occasion that we do encounter problems, they’re extremely easy to fix, so daily operations aren’t affected.
Upgrading your phone infrastructure and network shows return on investment very quickly, especially if your current system is obsolete.